Welcome to UrbanChicWomen’s FAQ section! We’ve compiled answers to the most common questions about our edgy fashion collections, worldwide shipping, and customer service policies. Can’t find what you need? Contact our team at [email protected].

About UrbanChicWomen

Q: What kind of fashion does UrbanChicWomen specialize in?
A: We cater to bold, fashion-forward women who love alternative and urban styles. Our collections include gothic glamour pieces, punk accessories, EMP-exclusive items, and statement footwear like creepers and vegan boots.
Q: Where is UrbanChicWomen based?
A: Our headquarters and warehouse are located at 42223 Edgewood Street, Fremont, US 94538, but we ship worldwide to empower women’s unique style everywhere.

Product Questions

Q: Do you carry plus sizes in your clothing collections?
A: Yes! Many of our dresses, corsets, and alternative clothing pieces come in extended sizes. Look for the size guide on each product page for specific measurements.
Q: Are your colored contact lenses safe and FDA-approved?
A: Absolutely. All our colored contact lenses meet strict safety standards. However, we recommend consulting with an eye care professional before wearing any cosmetic lenses.
Q: Why are some items marked “Exclusive to EMP”?
A: These are special collaboration pieces you can’t find anywhere else! We partner with EMP to bring our customers unique jewelry, accessories, and clothing that truly stand out.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your fashion pieces to you fast! Contact us immediately at [email protected] if you need to make changes – we’ll try our best if your order hasn’t entered processing.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide! (Excluding some Asian and remote regions due to carrier limitations).
Q: What are my shipping options?
A: Choose what suits your style needs:
– Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after dispatch
– Free Shipping (orders over $50): EMS, 15-25 business days after dispatch
Q: How long does order processing take?
A: Our Fremont team carefully prepares each order within 1-2 business days before shipping. You’ll receive tracking info when your package is on its way!
Q: Who pays for customs fees?
A: International customers are responsible for any customs duties or taxes. We legally declare all packages at full value.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from the delivery date. Items must be in original condition with tags attached. Contact us to initiate your return!
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed within 5 business days. The timing depends on your payment provider.
Q: Can I exchange an item for a different size?
A: Currently, we process returns and new purchases separately to get you your perfect fit fastest. Return the original item and place a new order for the correct size.

Account & Technical Issues

Q: How do I reset my password?
A: Click “Forgot Password” on the login page. You’ll receive an email with instructions to create a new password and get back to shopping our alternative collections!
Q: Why can’t I access my account?
A: Try clearing your browser cache or using a different browser. Still stuck? Email [email protected] and our tech-savvy team will help unlock your access.
Q: How do I update my account information?
A: Log into your account and navigate to “Account Settings” where you can update your details, shipping addresses, and communication preferences.

Still Have Questions?

Our customer service team is ready to help you with any questions about our gothic beanies, statement boots, or EMP-exclusive jewelry. Email us at [email protected] and we’ll respond within 24 hours.

Stay fierce, stay you,
The UrbanChicWomen Team